Data subject’s rights

If you are located in the European Economic Area, in accordance with GDPR data protection regulations, you have certain rights with respect to your personal data. You have the right to request access to your personal data and to correct, amend, delete, or limit the use of your personal data by logging into your account or by reaching us using the contact information provided below. Furthermore, if you believe that we have unlawfully processed your personal data, you have the right to submit a complaint to the contact information provided below, or to your respective data protection supervisory authority.

How we use your information for the purpose of providing you with our service

Once in our classes we use the Body Control Pilates Enrolment form to ensure we are aware of your health and well-being and plan our classes accordingly. This information is shared with the Woo Pilates teacher and practitioners to ensure we teach at a suitable level for your needs. No data is shared with any third party unless there is a need to discuss your application with a health professional and this will only be done with your full agreement. Upon leaving our classes we are required by law to hold your Enrolment Form in a locked and secure filing cabinet for 7 years, after which we destroy it.

Information security

We seek to use reasonable organisational, technical, and administrative measures to protect the confidentiality, integrity, and availability of personal data. Unfortunately, no data transmission or storage system is guaranteed to be 100% secure, therefore we cannot guarantee absolute security of information. We encourage you to take care of the personal data in your possession that you process online and set strong passwords for your Woo Pilates membership accounts, limit access of your computer and browser by signing out after you have finished your session, and avoid providing us with any sensitive information whose disclosure you believe could cause you substantial harm.

All of Woo Pilate’s authorised personnel involved in the processing of your personal data have committed themselves to confidentiality obligations and shall not access or otherwise process your personal data without authorisation if it’s not for the purposes of providing you with our Services outlined above.

In the event that we experience a data breach, we will notify you in compliance with the obligations set out in applicable laws.

International transfers of data

All the information you provide may be transferred or accessed by Woo Pilates, its affiliated companies and subsidiaries around the world for the provision of our Services as described in this Privacy and Data Policy. If we transfer your information globally we will take necessary measures to ensure adequate protection of your information. We use Mailchimp for email marketing campaigns which is a company with data storage facilities outside of the European Union, you need to be aware that your data will be held offshore should you choose to opt in to receiving marketing emails. You can opt out at any time, as outlined below

Lead forms via Social Media

Enquiries sent through forms generated by platforms such as Facebook and Linkedin will be sent to be dealt with internally for the reasons outlined in the original application, you will not be opted in to any marketing activity unless you grant us permission to do so or are already an opted in member of our lists. Should you choose to opt in to our newsletter and future communications such as service announcements, newsletters and promotional offers – we will send you an email to confirm your application. Individuals signing up to our marketing activity will require that you confirm application by default – this is known as double-opt in and is now a pre-requisite of GDPR by law.

For more information on the GDPR (which stands for the General Data Protection Regulation), please click here

Contact information

If you have any questions about your personal data or this Privacy Policy, or if you would like to file a complaint about how we process your personal data, please contact us by email at hello@woopilates.co.uk, or by using the contact details below:

WooPilates Ltd,
19b North Street,
Sworders Yard,
Bishops Stortford,
Herts CM23 2LD

Your email address and information will also be stored on our email marketing platform “Mailchimp” (here’s some info on their policy on GDPR) which is also encrypted and secured. Please see Section 5 on security below for more information.

In the highly unlikely event of  a data breach, either by unlawful access to our website or through our Mailchimp account, or by any other method, we will notify our customers within 24 hours and we will take immediate action to repair the breach and notify the relevant authorities.

To opt out of receiving marketing communications from WooPilates please click the unsubscribe link at the bottom of any email we send you, alternatively contact us on the above email address and state “please opt me out” in the subject line, or write to us.

 

Privacy Policy for Woo Pilates

This privacy policy is for this website www.woopilates.co.uk and served by and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of: the users; the website; and website owners.  Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

 This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience.  This website complies with all UK national laws and requirements for user privacy.

Use of Cookies 

This website uses tracking software to monitor its visitors to better understand how they use it.  This software is provided by Google Analytics which uses cookies to track visitor usage.  The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not collect, save or store personal information.  You can read Google’s privacy policy here for further information [http://www.google.com/privacy.html ].

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk.  Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998.  Every effort has been made to ensure a safe and secure form to email submission process but advise users that using such form to email processes that they do so at their own risk. In accordance with GDPR, we will not opt you into marketing communication without your consent.

Paid Membership

Woo Pilates operates using an external payment software as a service platform called TeamUp to organise our activities and accept and manage our customer payments and subscriptions. For more clarity on how your data is process by TeamUp please click here to visit their website. Customers can subscribe through their automated payment platform where user data, including contact information, contractual and service level agreements are implicitly managed and operated by TeamUp.  Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003.  All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998.  No personal details are passed on to third parties nor shared with companies or people outside of the company that operates this website.  Under the Data Protection Act 1998 you may request a copy of personal information held about you at any time.  If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by Woo Pilates may contain tracking facilities within the actual email.  Subscriber activity is tracked and stored in a database for future analysis and evaluation.  This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system.  This process is detailed at the footer of each email campaign.  If an automated un-subscription system is unavailable clear instructions on how to unsubscribe are outlined below.

Social Media Platforms 

Communication, engagement and actions taken through external social media platforms that Woo Pilates participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details.  Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question.  Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

 Woo Pilates may share web links to relevant web pages through their social media platform accounts. By default some social media platforms shorten lengthy urls [web addresses]

Users are advised to take caution and apply good judgement before clicking any shortened urls published on social media platforms by this website and its owners.  Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and, therefore, this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

This Policy is compliant with: