Woo Pilates – Terms & Conditions

The terms and conditions below are set out to help you enjoy and benefit from your Body Control Pilates classes.

Classes start on time so out of consideration for the teacher and other class members, please arrive five minutes before your class starts. The warm-up is an important aspect of each class and essential for your own safety.

Please switch off your mobile phone.

An enrolment form must be completed. Please ensure you update your contact or medical details or goals/aims if they change.

Payment is by online bank transfer or by Credit Card through my Website or Woo Pilates App & MindBody, if this is not appropriate then cash, but not cheques, thank you.

Payment cannot be transferred into the next block.

Classes are not ‘drop-in’ but a course. Places in class cannot be reserved until full payment is received. There is often a waiting list for places. Before the course ends you will be invited to re-enroll for the following course, however if your payment has not been received by the required date your place will be offered to the next person waiting to join. There are no refunds for classes missed.

If you are unable to attend the next block please let me know as soon as you can so I can offer your place to someone on the waiting list.

Sorry, any classes missed in a block cannot be refunded.


Courses are 5-8 weeks, dependent on School Terms. Classes vary in price and are payable in full for the class term.  If you join half-way through a block, you will pay just for the weeks left, from the week you sign up for.

If you are new to Pilates or have injuries, you will need to have a 1-2-1 Private class prior to starting a group class.

Classes work out at between £6 to £10 per class when booking as a block.

Classes run as complete courses, this ensures I get to know everyone’s body and can safely and progressively develop everyone.

If you cannot attend a class you can book a catch up class if space is available. Catch up classes cannot be carried over to a future term. You must cancel classes within 12 hours of the class starting to have a catch up class available to you. Any classes not cancelled within 12 hours of the class starting, will be lost.

Clients cannot book catch up classes unless they have booked and paid for the block in which they wish to take a catch up class.

You can cancel and re-book your classes and pay for any blocks through my app – Woo Pilates, or through my Website www.woopilates.co.uk

Catch up classes are only available if there is a space. You can go on waiting lists for any class if they are full and will be notified if a space arises.

You must select a class, no more than 1 level higher than your current level and must keep to the level appropriate for you (ie take the lower options given if you are in a higher class)


Private Lessons

A private lesson is for 1 hour, cost for 1 Client £40, 2 Clients £50, 3 Clients £60, 4 Clients £60

All private lessons must be cancelled with a minimum of 24-hours notice; otherwise the private lesson will be payable in full.


Cancellation Policy

Private Appointments (1-2-1’s through to 1-2-4’s) must be cancelled no later than 24 hours before the appointment, or will not be refunded.

Any appointments cancelled prior to 24 hours before the appointment starts will be entitled to a full refund or credit to the account.

There are no refunds for group classes. Any missed classes that are cancelled more than 12 hours of the class starting, can be made up within the current term, subject to availability.

Classes cannot be carried over to the next term.